Jakob Online Shop Returns Policy
Please note this policy only covers orders placed on www.jakob.co.uk/shop.
If for any reason you would like to return your purchase for a refund, please contact us within 14 days of receiving your order. If it has been more than 14 days since you received your order, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is the customer’s responsibility to pay for return postage.
Our made to measure items are exempt from being returned. This includes our made to measure wire rope assemblies, cut to length products or any item that is made to order.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you receive any faulty items in your order, you must tell us within 30 days of receiving the items. We will then process a refund for you. Any shipping costs from returning the faulty items will also be refunded.
We only offer exchanges on faulty items. If you need to exchange a faulty item, please contact us on 01761 419 427 or firstname.lastname@example.org.
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 14 days of us receiving your return.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on 01761 419 427 or email@example.com.
To return your items, please send them to: MMA Architectural Systems Limited, Unit 35C Fourth Avenue, Westfield Industrial Estate, Midsomer Norton, Somerset BA3 4XE.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
When shipping your returns to us, we recommend using a trackable shipping service and for higher value items we recommend purchasing shipping insurance. Otherwise we cannot guarantee that we will receive your returns.
For further information about our returns procedure, please read our terms and conditions.
Download our item return notice to request a refund.